This website is owned and operated by RDO Medical UK Limited referred to as RDO Medical or "we". "You" refers to you, our customer.
You are on this website because you are looking to purchase one of our products. Upon making a purchase you become our customer and a legal contract is formed. Any related disputes between us regarding the purchase or the relationship which is established with the purchase is handled in accordance with the laws of the United Kingdom.
Protecting Your Sanity
We hope that you find buying a product with us is a smooth and simple process. We aim to use photographs and text that is true to the product you will receive, with clear product descriptions and pictures. Our prices and shipping fees are transparent, and we do not add hidden fees. If you feel that a product is misrepresented on our sites, let us know. If we can, we will work to fix it.
Shipping Your Order
You want your order quickly. We want to make you happy. (Plus we benefit from clearing space in our busy warehouse!) So rest assured, we ship out your order as quickly as possible.
Orders are shipped with tracked and signed service. This method drastically reduces the number of shipments lost in transit and allows you to inspect and sign for your order before accepting it.
Click the Delivery link at the bottom of the page for more details.
Force Majeure, Acts of God, Or Occurrences Beyond Our Reasonable Control
As much as we hope your order arrives in good time, we can not be responsible for delays or failures that are a result of occurrences beyond our reasonable control, whatever the source or cause. This includes delays due to extreme weather or industry strike resulting in shipping delays.
Protecting Your Data
Data protection is a serious concern. We gather the absolute minimum amount of data in order to process your order. We do not maintain a mailing list or newsletter. The minimum amount of information we have is used only to process your order smoothly and is held on secure servers located in Switzerland.
Click the Privacy link at the bottom of the page for more details.
Protecting Your Consumer Rights
All of our refund and cancellation policies are intended to conform with the buyer's Statutory Rights under the UK Consumer Contracts Regulations and the UK Consumer Rights Act 2015. These policies might come in to play if your package is lost or damaged in transit.
Quality Control And Faulty Goods
Whilst we try to source the best quality products, at some point a product might disappoint. If you believe that a product you receive from us is faulty in anyway, just reply to your order confirmation email describing the issue. We'll take it from there.
We work to protect all of your consumer rights. We take care of replacements, repairs, warranty claims, or refunds for you, and you will not need to contact the manufacturer directly. Examples include a product that is supposed to include multiple units and arrives with a unit missing, or an electrical product that malfunctions.
Problems, Complaints, And Disputes
Should a dispute arise regarding a purchase, our relationship which stems from that purchase, or our terms and conditions we will work bring about a fair and reasonable conclusion. An example of a dispute is a product that you feel is misrepresented on our website. The first step is always to get in touch with us. At the end of the day, we are all connected in our humanity. We endeavor to keep our relationship amicable.
External Arbitration Process
In the unfortunate situation that we're unable to reach an amicable closure then the dispute shall be referred to and finally settled by binding arbitration before the International Court of Arbitration in accordance with the Rules of Arbitration of the International Chamber of Commerce (“ICC”) in effect at the time of arbitration except as inconsistent with this section.
The arbitration shall be conducted by telephone, online and/or based solely upon written submissions where no in-person appearance is required. If in-person appearance is required, such hearings shall be held in London, UK.
The existence of any dispute, the existence or details of the arbitration proceeding, and all related documents, materials, evidence, judgments and awards therein, shall be kept confidential. Except as required by law, no party shall make any public announcements with respect to the proceeding or the award, except as required to enforce same.
The parties hereby waive the right to a trial by jury and agree to only bring claims in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. All claims between the parties must be resolved using arbitration in accordance with this section. Should either party file an action contrary to this section, the other party may recover lawyers’ fees and costs, provided that the party seeking the award has notified the other party in writing of the improperly filed claim, and the other party has failed to withdraw the claim.